Returns Policy

If you wish to return or exchange product because of a change in mind, you may do so in accordance with the following process:

• You must notify Chrissy L by email within 7 days of accepting delivery of the product and arrange return of the product within 7 days after such notification.
• You must provide a "proof of on-line purchase", being either an invoice, receipt or bank statement.
  
  
• Product must be returned to:
  
       Chrissy L
       PO Box 543 Sans Souci, NSW 2219
       Australia
  
  
• On International returns you must mark “Return of Goods” on the courier company's consignment so that the products do not attract possible customs duties and taxes again.
• You must return the product in its original condition with the original "swing ticket" attached and packaged appropriately.
• You are responsible for arranging any insurance on the product.
• You are responsible for the cost of the shipment of the product.
• Upon receipt of the product Chrissy L will refund to you the purchase price for the product, less any shipping costs.
• Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed within 5 working days of receiving the product.
• Refunds will only be given to products purchased at the Chrissy L Online Boutique. Refunds will not be given to products purchased from Chrissy L stockists.
• All items must be in new and unused condition. Any items considered to be worn will be returned back to you and we will be unable to refund your money.
• No Refund or exchange given on earrings for hygiene reasons.
• Exchanges are only possible if the item is available.
• Exchanges will only be given to products purchased at the Chrissy L Online Boutique with proof of purchase being either an invoice, receipt or bank statement.
• Exchanges will not be given to Chrissy L stock purchased from Chrissy L stockists.

Faulty or Damaged Product

If you wish to return faulty or damaged product, Chrissy L will gladly repair, exchange or refund the original price in accordance with the following process:

• You acknowledge that our products require special maintenance as outlined in our Wear & Care instructions. Chrissy L will not be liable for any damages caused by any failure by you to maintain the product properly.
• You must notify Chrissy L by email within 3 months of purchase.
• You must provide a "proof of on-line purchase", being either an invoice, receipt, or bank statement.
• Product must be returned to Chrissy L PO Box 543 Sans Souci NSW 2219 Australia.
• On International returns you must mark “Return of Goods” on the courier company's consignment so that the products to not attract possible customs duties and taxes again.
• Chrissy L will then refund the price to you in full, replace the product or exchange for a different product of equal value.
• Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed within 5 working days of receiving the product.
• Exchanges for the same product are only possible if the item is still available.
• Returns will not be given to products purchased from Chrissy L stockists.